ji888 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is issued by ji888 ("ji888", "we", "us", "our") and governs the collection, processing, storage, and disclosure of personal data relating to individuals ("User", "you", "your") who access or use the ji888 platform, including the website at ji888.biz, the ji888 sportsbook, ji888 Casino, and all associated services.

ji888 is committed to protecting the personal data of its users and to processing that data in a transparent, fair, and lawful manner. This Policy describes what data ji888 collects, why it is collected, how it is used, and the rights you have in relation to your data.

2. Data Controller

ji888 is the data controller responsible for the personal data you provide when using the ji888 platform. For all data protection queries, you may contact ji888 through the support channels detailed in Section 14 of this Policy.

Where ji888 engages third-party service providers who process personal data on our behalf (such as payment processors, identity verification providers, and game software providers), those parties act as data processors and are contractually bound to process data only on ji888's instructions and in accordance with applicable data protection standards.

3. Data We Collect

3.1 Registration & Account Data

When you create a ji888 account, we collect: full legal name, date of birth, Pakistani mobile number or email address, username, and password (stored in encrypted form). Additional information may be collected during the account verification process including national identity card or passport details.

3.2 Financial Data

ji888 collects data necessary to process deposits and withdrawals including: your selected payment method (JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa, Mastercard, UnionPay, or USDT TRC20), transaction amounts in PKR, and transaction timestamps. ji888 does not store full payment card numbers – card data is tokenised and handled by certified payment processors.

3.3 Identity Verification Data

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, ji888 may collect copies of government-issued identity documents, proof of address, and source of funds documentation. This data is stored securely and accessed only by authorised compliance personnel.

3.4 Usage & Technical Data

ji888 automatically collects technical data when you access the platform, including: IP address, device type, operating system, browser type, session duration, pages visited, and betting or game activity logs. This data is used for security, fraud prevention, and platform improvement purposes.

3.5 Communications Data

ji888 retains records of communications between you and the ji888 support team, including live chat transcripts and email ticket correspondence, for quality assurance and dispute resolution purposes.

4. How We Use Your Data

ji888 processes personal data for the following purposes:

• Account creation and management – to register your ji888 account, verify your identity, and maintain account records
• Service delivery – to provide access to the ji888 sportsbook, ji888 Casino, and slot library, process bets, and settle winnings in PKR
• Payment processing – to handle deposits and withdrawals via JazzCash, Easypaisa, bank transfers, cards, and USDT TRC20
• Legal and regulatory compliance – to fulfil KYC, AML, and other applicable regulatory obligations
• Fraud prevention and security – to detect, investigate, and prevent fraudulent activity, unauthorised account access, and abuse of the ji888 platform
• Responsible gaming – to monitor usage patterns and proactively support users who show signs of problem gambling, including enforcing self-exclusion and limit settings
• Platform improvement – to analyse usage data in aggregate to improve the ji888 user experience, including performance optimisation for mobile users in Pakistan
• Customer support – to respond to queries, investigate complaints, and resolve disputes
• Marketing communications – to send promotional offers related to ji888 services (including PSL match-day offers) where you have not opted out, subject to applicable laws

5. Legal Basis for Processing

ji888 processes personal data on the following legal bases:

• Contractual necessity – processing required to deliver the services you have registered for, including account management and payment processing
• Legal obligation – processing required to comply with KYC, AML, and other applicable regulatory requirements
• Legitimate interests – processing for fraud prevention, platform security, and service improvement, where such interests are not overridden by your data protection rights
• Consent – processing for direct marketing communications, where your consent has been obtained and can be withdrawn at any time

6. Data Sharing & Disclosure

ji888 does not sell, rent, or trade personal data. ji888 may share personal data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors – JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, Visa/Mastercard networks, and crypto transaction processors, as required to process your PKR transactions
• Identity verification providers – third-party KYC service providers engaged to assist with identity document verification as required by compliance obligations
• Game software providers – Evolution Gaming, Playtech, Pragmatic Play, PG Soft, JILI, and other game providers, to the extent required to deliver game sessions and record outcomes
• Regulatory authorities – competent regulatory, law enforcement, or government bodies where disclosure is required by applicable law or regulation
• Professional advisers – legal, accounting, or auditing firms engaged to advise ji888, subject to professional confidentiality obligations

All third-party service providers processing data on ji888's behalf are subject to written data processing agreements that restrict their use of personal data to the purposes for which it was shared.

7. Data Retention

ji888 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention guidelines apply:

• Account data – retained for the duration of the account relationship and for a minimum period following account closure as required by applicable AML and financial record-keeping regulations
• Transaction records – retained for the period required under applicable financial regulations, which may extend to several years following the transaction date
• Identity verification documents – retained for the period required by applicable KYC regulations following account closure
• Communications records – retained for a reasonable period for customer service quality assurance and dispute resolution purposes
• Marketing preferences – retained until you withdraw consent or opt out of marketing communications

8. Data Security

ji888 implements a range of technical and organisational security measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ji888 platform
• Encrypted storage of passwords using industry-standard hashing algorithms
• Optional two-factor authentication (2FA) for ji888 account login
• Access controls restricting internal access to personal data to authorised personnel on a need-to-know basis
• Regular security assessments and monitoring of the ji888 platform infrastructure
• Login anomaly detection and automated account alerts for suspicious activity

While ji888 takes data security seriously, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your ji888 login credentials and for promptly reporting any suspected unauthorised access to your account.

9. Cookies & Tracking Technologies

9.1 What Are Cookies

Cookies are small text files stored on your device when you visit the ji888 website. ji888 uses cookies and similar technologies including local storage and session tokens to provide platform functionality and improve user experience.

9.2 Types of Cookies Used

• Essential cookies – required for the ji888 platform to function, including session authentication and security tokens. These cannot be disabled without preventing platform access.
• Functional cookies – used to remember your preferences such as language settings and remembered login details where you have enabled that option.
• Analytics cookies – used in aggregate, anonymised form to understand how users navigate the ji888 platform and to identify areas for improvement.

9.3 Managing Cookies

You can manage non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the ji888 platform. Clearing browser cookies will log you out of any active ji888 session.

10. Your Data Rights

Subject to applicable law, you have the following rights in relation to personal data held by ji888:

• Right of access – to request a copy of the personal data ji888 holds about you
• Right to rectification – to request correction of inaccurate or incomplete personal data
• Right to erasure – to request deletion of your personal data where retention is no longer necessary, subject to ji888's legal retention obligations
• Right to restriction – to request that ji888 restrict processing of your personal data in certain circumstances
• Right to object – to object to processing of your personal data for direct marketing purposes at any time
• Right to withdraw consent – to withdraw any consent previously given for data processing, without affecting the lawfulness of prior processing

To exercise any of these rights, contact ji888 support via live chat or the email address listed in Section 14. ji888 will respond to all data rights requests within a reasonable period, typically within 30 days of receipt.

11. Minors

ji888 services are strictly available to individuals aged 18 and over. ji888 does not knowingly collect or process personal data of persons under the age of 18. If ji888 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed.

12. International Data Transfers

The ji888 platform may involve the transfer of personal data to servers or service providers located outside Pakistan. Where such transfers occur, ji888 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to that described in this Policy, including data processing agreements with recipient entities.

Payment data transferred to international card networks (Visa, Mastercard, UnionPay) and crypto processors is subject to the security standards of those respective networks, which ji888 has assessed as providing adequate data protection for Pakistani user data.

13. Changes to This Policy

ji888 may update this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform services. When material changes are made, ji888 will update the "Last updated" date at the top of this page and, where practicable, notify registered users via their registered contact details.

Continued use of the ji888 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this Policy periodically.

14. Contact & Data Requests

For all privacy-related enquiries, data rights requests, or concerns regarding ji888's data processing practices, please contact us through the following channels:

• Live Chat: Available 24/7 via the support widget on the ji888 platform
• Support Email: [email protected] (plain text – not a clickable link)
• Support Page: Visit the Support page to submit a formal data request ticket

ji888 aims to acknowledge all privacy-related requests within two business days and to provide a substantive response within 30 calendar days of receipt. Where a request is complex or involves a large volume of data, ji888 will notify you of any extension to the standard response timeframe.